How do I pay rent?
You can mail your check to The Stanton Group, Inc., P.O. Box 993, Brentwood, TN 37024 or drop it off at our office at 5203 Maryland Way Ste. 100, Brentwood, TN 37027.
Can you automatically deduct my rent from my bank account?
Yes. To authorize The Stanton Group, Inc. to automatically deduct from your bank account, please complete, sign and fax this ACH Form back to us at (615) 373-9507.
When is the rent due?
Rent is due on the first of each month. A late fee is assessed if we have not received your rent by the date stipulated in your lease.
What is required for my unit for Insurance?
It varies per lease agreement. We ask that you provide your insurance carrier with a copy of your lease agreement to make sure you have the appropriate coverage. The landlord and The Stanton Group, Inc. must be listed as additional insured with respect to the leased premises. Once that has been established you must provide us with a copy of your Certificate of Insurance for our files on an annual basis.
What are your office hours?
Our office hours are from 8am to 5pm Monday thru Friday.
Can I be charged for maintenance at the property?
Please refer to your lease agreement to determine what the landlord is responsible for, and what you, as tenant, are responsible for. If the maintenance request is due to damage or neglect or is repair that is your responsibility it will be your cost.
How do I report a maintenance problem?
To report maintenance during regular business hours, you may call us at (615) 373-9507, or simply complete a maintenance request at our website. If you require emergency service after hours, please call our 24-hour emergency phone at (615) 207-8703. For fire, gas or natural disasters, please dial 911 before calling us.
What is considered an emergency?
Examples of emergencies are active water leaks, security breach, water or roof leaks, broken glass or doors, etc.
Do you have contractors you can use for repairs?
Yes, if we cannot repair the problem with our in-house vendor, we have a network that we use. All vendors used are licensed, bonded, and insured.
Can I paint or modify something in my leased property?
Not unless you receive written permission from The Stanton Group, Inc. prior to making a change. If you desire to alter the property you should submit your request in writing. Please wait until you receive a written consent before making alterations.